Horrible customer service. I have been recently diagnosed with plantar fasiatis and was recommended to come here to buy shoes. As I walked into the store there was only one person helping customers which is fine at least I could look around and try some shoes on. When I asked for help, the employee was very rude and condescending after I explained what kind of shoes I need. Will never return to this location and will never recommend this store to anyone. One star is too much to give them! BTW I usually don’t write negative reviews but this store is exception to my rule.
I purchased an item from them but found something better in another store. I tried to get a refund within the hour and they refused. Wow...
This store sells shoes and shoe inserts for comfort. Most of the products they sell state comfort guarantee on the packaging or your money back but the store will not honor that guarantee. The receipt states all sales are final and they circle it before you leave. The store policy according to all employees and the manager is that absolutely no cash or credit card refunds.
The saleslady Autum was very kind and understanding of my foot pain and why i had it ... She had me try on about 5 pairs of shoes till we found a pair that fit with no pain and will help lift my arch and help my ankles ....She spent about 45min with me till i was happy .. looking forward to work on Monday ..
The ultimate foot stores carry the best selection of sandals /shoes for people with foot issues.
I have found customer service to be great , and will continue to shop there.
The Ultimate Foot Store is a US Shoe Store based in Aiea, Hawaii. The Ultimate Foot Store is located at 98-1005 Moanalua Rd, Aiea, HI 96701, USA.
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