Awesome service thanks to their jeweler I was able to design the perfect wedding ring for my wife, the look on her face was priceless when I finally gave her the ring.
I've been thinking about my review for weeks now. The more I think about what's happening, the angrier I get. We purchased my wedding set before you had to buy the lifetime warranty. A year later, at my 6 month review I was told I needed to now buy the same warranty I was told was included in my purchase. Old customers were not grandfathered in to the "new" policy. Okay. Fine. I want my extremely expensive rings and heirloom center stone well cared for. The jeweler is on island and the turn around is only 3 days. This ring has only passed a handful of inspections without having to be repaired. The platinum prongs that hold my diamond are ridiculously soft. I've asked for the prongs to be replaced with white gold because they bend so often. I was going to be charged $200. Fine, whatever, I'll just keep bringing my set in. I've already spent too much at this awful store (I won't go into being yelled at by an associate at one inspection).
Always leave the store with satisfaction and happy.
I go into the store for my 6 month inspection knowing that my rings will have to go in, again, for repair. This time, however, I'm informed that they no longer use a jeweler on island and I have to wait 4 weeks. This is the last straw. I have so many problems with this! First, if you're sending my extremely expensive wedding set (and heirloom diamond) to the Mainland, it had better be overnight and it had BETTER be well guarded. I would NEVER in a million years have chosen to do business with a company that didn't have a jeweler on island. I would NEVER have agreed to having my set leave the island. And I would NEVER agree to having my set away from me longer than a few days (and even that was difficult for me). Now, I'm stuck. I have ZERO say in what happens to my rings. If I want my rings to be taken care of and my diamond secured, I am hostage to whatever ZALES decides to do about contracting a jeweler. This is in breach of the contract we have and I am seriously considering legal action. I do not feel safe wearing my rings any longer, because I don't want them sent away. I'm stuck and it's UNACCEPTABLE.
Shop for my wife gift for every occasion. Low prices and availability. Great discounts and awesome customer service in the store. We
A 4 week turn around time is UNACCEPTABLE.
Sending my rings to the Mainland is UNACCEPTABLE.
Zales is a US Jewelry Store based in Aiea, Hawaii. Zales is located at 98-1005 Moanalua Rd Ste. 117, Aiea, HI 96701, USA.
Please contact with Zales using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Zales opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Jewelry Store in Aiea