I lived in Hawaii for 4 years. I bought numerous diamond/gold jewelry throughout the years from Kay. When I first moved to Hawaii I went to Kay to have my jewelry checked (I purchased the warrantees, so I get them checked every 6 months). They woman who helped us was very rude. When I asked to have my diamond earrings, tennis bracelet, anniversary band, and my husband's wedding band cleaned, I also asked if my engagement ring (not purchased from them) cleaned. The girl took my engagement ring and examined it under a microscope, then attempted to pry open the platinum prongs, which at last she succeeded in doing, then asked me to look at the diamond under a microscope pointing out that there was a small chip in it, which one of the prongs covered. I thought that this was very inappropriate, and wouldn't have been surprised if the chip accused from her trying to pry it open. Unfortunately I didn't get a name. This occurred in 2011, but it has bothered me ever since.
This place has the worst customer service ever. Every time my wife goes there for a cleaning, if she is acknowledged at all, it is last. Almost as though they're not expecting us to purchase anything despite the rock on her finger. They should fire ALL staff and start new, it's ridiculous.
My fiance and I are from maui and walked into the pearlridge store on their first day being open after remodeling. 1/5/2016.Lexine and Marcus are very professional with a great sense of humor. No pressure just fun in finding what we wanted. When we left we felt like we knew them forever. Like the forever diamond on my finger. Thank you Lexine and Marcus for making it special and fun. Too bad the maui stores don't have employees like them. They would have my business. See you two next time we're in town.
Love my ring but the customer service is unacceptable. Why call it a "promise date" if the jewelry never comes in on this date. I bought a new center Diamond on 2/13... It's 3/3 and still no ring. For someone that always wears their ring, that's a long time to be without it...seems almost 3 weeks should be sufficient. When I asked where it was they said "in transit". I said you mean a 5k ring doesn't have a tracking number but my 5 dollar flat rate box does?? Unbelievable.
The only reason I'm commenting is because my ring was dropped off for repair (redipping only, no resize or diamond repair) in the first week of May. It is now June 20 and my ring is still not back. Initially they told me there was a delay due to Mother's Day. I was fine with that. I then called 3 times and due to the time difference for the jeweler in Vegas and computer systems not being up yet I was given no information. I then called back and spoke to someone who finally gave me an update. My ring had been sent to the wrong store and that store is not in Hawaii. They told me they would contact me as it should be in within a week. That was last Saturday (June 11). I just spoke with someone today who said it still hasn't been updated in regards to being sent to the correct store. This is not the store's fault and the people who work there have given me as much information as they can when I've been able to speak with someone, however, this is getting a little ridiculous. It's been almost 7 weeks since dropping it off and almost 4 weeks since my promise date. The employees of the store are the only reason for the 3 stars. :(
Kay Jewelers is a US Jewelry Store based in Aiea, Hawaii. Kay Jewelers is located at 98-1005 Moanalua Rd, Aiea, HI 96701, USA.
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