Worse yet, they recommended I replace my rear brake shoes and brake drums, saying they were out of tolerance. However, I checked the brake shoes and drums myself and I still have plenty of wear still available on my brake shoes and my brake drums had over 1.5 mm of wear still available before needing replacement. I would consider that margin acceptable, especially since the drums are made of hardened steel and it wasn't like my shoes were grinding the drums down since the shoes still had plenty of pad left, too. Because of this, I wonder if they even really inspected the back brakes or instead just threw in the recommendation to replace them in order to try and get $500+ from me for work I didn't need.
Please don't go to this place is the most HWY Robbery in Hawaii.to replace a alternator belt they charge my daughter $117.99 +labor $87.60 =$205.59 please beware for this thiefs.
They then quoted me for $1400 work of work, which included quotes for parts that were all over twice as much as those parts would be available online, even considering shipping and handling. Sure -- I get that they guarantee the work and parts, but that just seems excessive. I asked the clerk about the high parts prices and she said it's because the quote for the parts include the install service - but isn't that why I would be paying for parts AND labor??
Will definitely not be going back. Be cautious.
If you're a customer who value so much of your time, then this is not a place to go. I will give them 4-star because the mechanic who helped me "Ryan" is very knowledgeable. He seems to know what he's doing and recommend places to go for other kind services your car might need. Although it took me 3.5 hours of waiting time for 4 tires change. I finished 4 episodes of my Season. LOL!
Good place to shop for tires or get your car servicedm
Took my car in for their vehicle inspection, and it took them over two hours to do it, even though I came in on an appointment basis and not as a walk-in. I was sitting in the waiting room and saw that they finished with my car and parked it in the back of the parking lot and did nothing with it for over 30 minutes, at which point I asked for an update and THEN they realized they were done and rang me up. I saw people come in after me but leave before me - should that really happen when I came in on an appointment, was sitting in the lobby, and they were done with my car long before they finally rang me up?
Wanted to purchase n install new wiper blades. Was told service would take 15 minutes, with or without an appointment, but I made an appointment anyway. Service took 45 minutes. Rebate for $20 prepaid VISA reward was the best thing.
Firestone Complete Auto Care is a US Car Repair based in Aiea, Hawaii. Firestone Complete Auto Care is located at 98-141 Kamehameha Hwy, Aiea, HI 96701, USA.
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