Great selection of running shoes. Awesome customer service :)
Smallish store with a larger selection of shoes and accessories than you'd expect. Had my walk and mobility assessed with subsequent shoe recommendations. I liked what was recommended, but they didn't have my exact size in stock, but in their defense, neither did 2 other running stores in the area that day. Service is very friendly and helpful, and there is ample parking in the surrounding shopping complex.
I lowered my initial rating of 4 stars to 1. I kept my original review below for reference since it reflects my first two visits and is more applicable to most people reading these reviews. My issue is specific, may not apply in your case, and stands as a warning. They didn't have my size in any of the shoes I wanted, so I settled for an OK fitting pair. I told the store manager that I would continue shopping and would return the shoes if I found something better within a week. He told me that I could return it as long as I didn't wear them outside. I found what I was looking for at the Running Room on Kapahulu Avenue that week. I drove back to this location to return the shoes and was told only then that I could only exchange or take store credit. I was very clear before that there was a good chance I was returning the shoe. The store manager said no problem as long as I didn't wear them outside and that was it. When I tried to return them he pointed to this little sign against the wall near the register that I didn't even notice until pointed out and of course didn't read. If my eyesight was a little worse than it is, I might not have been able to read it from the corner of the counter at the register. The sign states their return policy. I trusted him and took him at his word. He didn't care that he told me in no uncertain terms that I could return it and never bothered to mention the return policy. We went back and forth for a long time but he never budged. He didn't care that a customer felt cheated by him. I insisted that he call his higher to request for an exception. It took me a while to get him on the phone. And, all he did was call a fellow manager at another location who of course backed him up regarding the return policy. I am certain he left out the part that he told me I could return them no problem and failed to cover the details of the return policy. If he had been honest and forthright during our initial transaction, I would have asked him to hold onto the shoes for a week while I continued shopping around. Now I have $140 store credit for a store I'd prefer never to shop at again.
*****
Runners Route Aiea Store is a US Store based in Aiea, Hawaii. Runners Route Aiea Store is located at #104, Waimalu Plaza, 98-1277 Kaahumanu St, Aiea, HI 96701, USA.
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